WHO ARE WE REPRESENTING :WHO ARE WE REPRESENTING :
This software company is a cutting edge fintech company who provide a unique and exciting solution to enable individuals to trade the financial markets with all the tools and analytical techniques usually reserved for elite professional traders. They have achieved phenomenal success with their current products but are in the process of developing something very exciting that will catapult the company to new levels.
WHAT'S INVOLVED IN THE POSITION :The Tech Support Administrator is a key contributor to the our customer satisfaction and retention levels. The Tech Support Administrator will be the customers first point of call for any issues they have so strong communication and problem solving skills are essential along with exceptional approach to customer service. This is an exciting opportunity for the right candidate to join an exciting company at a very exciting time. We encourage forward thinking and using one’s own initiative to resolve any problems and provide the best possible service to their customer.
- Ensuring business is retained with existing clients.
- Managing subscription payments (i.e. expiry of credit cards and subscription cannot be taken, client cancels retain that business).
- Supporting clients with set up process, basic technical support and how to use questions.You will be supporting clients via email, telephone and face to face.Assist providing technical support for all clients on their platforms
A. Determining software and hardware requirements of each of these programs to provide solutions
B. Respond to inquiries about software and hardware problems
C. Create user guides for delegates whenever there are changes or upgrades to software
Assist replying to all inquiries in the company's Client Services inbox.Assist in technical support for events / courses. This includes technical support to both the Trader Coach and the delegates requiring assistance during the course. Assisting clients with the pre-course set up, especially installing the software on their computers.Provide training on trading software and broker platform to new staff membersAchieve monthly targets set out by the company's ManagerAdhoc duties as requested by the Manager.
WHAT ARE WE LOOKING FOR : - Experience of customer service/1st line tech support
- Positive approachable manner
- Good problem-solving skills Strong Communication skills
- Able to work on own initiative
- Some financial services/forex/trading experience or interest
Rewards :
Super friendly and fun environment.
Monthly drinks, team sports, events etc.
If you are interested in this opportunity or similar please contact and/or email your application via the “Apply Now” link located directly below OR email Neil at info@reddotrec.com.au Alternatively you can call Neil at 02 82621901.Reddot handle numerous roles within Sales, Account Management, Business development and Sales Management. Please click apply now to this ad stating you what you are looking for and we will hold your resume in complete confidence and contact you regarding relevant opportunities.
